Code of Conduct For All Users Respect and Courtesy: Treat all users with respect regardless of their background, gender, nationality, or beliefs. Safety First: Prioritize safety at all times and report any concerns immediately to PuraRide support. Accurate Information: Provide truthful and accurate personal information during registration and maintain an up-to-date profile. Communication: Maintain clear and timely communication regarding ride details, changes, or cancellations. Zero Tolerance Policy: No harassment, discrimination, or inappropriate behavior will be tolerated. For PuraDrivers Vehicle Maintenance: Ensure your vehicle is clean, well-maintained, and meets all safety requirements. Documentation: Maintain valid driver's license, insurance, and required permits. Punctuality: Arrive on time and follow the agreed-upon route. Safe Driving: Follow all traffic laws and maintain a safe driving speed. Transparency: Be clear about ride costs and any additional charges upfront. For PuraRiders Timely Arrival: Be ready at the designated pickup location at the agreed time. Respect for Property: Treat the driver's vehicle with care and follow their rules. Payment: Complete payment promptly through the approved platform methods. Cancellation Policy: Provide reasonable notice for cancellations according to platform guidelines. Consequences of Violation Warning System: Minor violations will receive warnings through the platform. Account Suspension: Repeated or serious violations may result in temporary or permanent account suspension. Legal Action: Criminal behavior or severe violations will be reported to appropriate authorities. By using PuraRide, all users agree to abide by this code of conduct. The platform reserves the right to modify these guidelines as needed to ensure the safety and satisfaction of our community.

Terms & Conditions 1. Acceptance of Terms By accessing or using PuraRide's platform, you agree to be bound by these Terms & Conditions. If you disagree with any part of these terms, you may not access or use our services. 2. User Registration Account Creation: Users must provide accurate, complete, and current information during registration Account Security: Users are responsible for maintaining the confidentiality of their account credentials Age Requirement: Users must be at least 18 years old to use the service 3. Service Description PuraRide provides a platform connecting drivers and passengers for carpooling services in Costa Rica. We do not provide transportation services directly and are not responsible for the actual transportation services provided by drivers. 4. Payment Terms Service Fees: PuraRide charges an 10% commission to drivers and an 5% service fee to passengers Payment Processing: All payments must be processed through our approved payment methods Refunds: Refund policies apply as per our cancellation guidelines 5. User Responsibilities Drivers: Must maintain valid licenses, insurance, and vehicle documentation Passengers: Must provide accurate pickup/drop-off information and adhere to booking policies All Users: Must comply with local laws and PuraRide's Code of Conduct 6. Liability PuraRide serves as a platform facilitator and is not liable for: Actions, behavior, or damages caused by users Vehicle condition or driver performance Loss or damage to personal property during rides Service interruptions or technical issues 7. Cancellation Policy Free Cancellation Window: Up to 24 hours before scheduled ride Late Cancellation Fee: Applies within 24 hours of scheduled ride No-Show Policy: Full charge applies for no-shows 8. Privacy and Data Protection User data collection and processing are governed by our Privacy Policy, complying with applicable data protection laws. 9. Intellectual Property All PuraRide content, features, and functionality are exclusive property of PuraRide and are protected by international copyright, trademark, and other intellectual property laws. 10. Modification of Terms PuraRide reserves the right to modify these terms at any time. Users will be notified of significant changes, and continued use of the service constitutes acceptance of modified terms. 11. Termination PuraRide reserves the right to terminate or suspend accounts for violations of these terms, inappropriate behavior, or any other reason deemed necessary. 12. Governing Law These terms are governed by the laws of Costa Rica. Any disputes shall be resolved in the courts of Costa Rica. Last Updated: November 25, 2024